Privacy Policy

Transparency and trust are core values at Elumia Med Store.

Effective Date: 01-05-2026

Elumia Med Store ("we," "us," or "our") is committed to protecting the privacy and security of your personal and professional data.

1. Data We Collect

As a medical marketplace, we collect data necessary to facilitate B2B and B2C transactions: Identity Data: Name, Emirates ID (for verification), professional medical license details (DHA/MOHAP), and trade license for clinic accounts. Contact Data: Billing address, clinic/delivery address, email, and phone number. Financial Data: We do not store full credit card details on our servers. All payments are processed via Stripe or Nomod. We only receive transaction confirmations and partial card info (last 4 digits). Technical Data: IP address, browser type, and usage patterns on elumiamedstore.com.

2. How We Use Your Data

We process your information based on the following legal grounds: Contractual Necessity: To process orders, manage deliveries via EMX, and handle payments. Legal Obligation: To verify medical licenses before selling regulated drugs or equipment. Legitimate Interest: To improve our marketplace offerings and notify clinics about new "Aesthetic" or "Emergency" equipment arrivals.

3. Data Sharing with Third Parties

We only share your data with essential partners to complete your service: Logistics Partner (EMX): We share your delivery address and contact person details for shipment fulfillment. Payment Providers (Stripe/Nomod): Your payment data is shared directly with these providers to facilitate secure checkout and "Buy Now, Pay Later" installments (Tabby/Tamara). Regulatory Authorities: We may share data with MOHAP or DHA if required for compliance audits regarding medical supply chains.

4. Data Retention

In accordance with UAE commercial and health laws: Transaction Records: Kept for at least 5 years to comply with audit and record-keeping regulations. Medical License Data: Kept as long as your account is active to ensure continued eligibility for professional-grade purchases.

5. Your Rights under UAE Law

Under Federal Decree-Law No. 45 of 2021, you have the right to: Access: Request a copy of the personal data we hold about you. Correction: Request that we update any inaccurate clinic or personal information. Erasure: Request the deletion of your data (subject to legal retention requirements for medical sales). Restriction: Request that we stop using your data for marketing (e.g., newsletters).

6. Security Measures

We implement industry-standard encryption and security protocols (SSL/TLS) to protect data in transit. Access to sensitive clinic data is restricted to authorized Elumia personnel only.

7. Contact Information

For any privacy-related inquiries or to exercise your data rights, please contact: Data Protection Officer Elumia Med Store Email: info@elumiamedstore.com